Social Media monitoring is a great way to protect your brand’s most vital resource–reputation. It enables you to prevent potential threats and crisis by tracking the public perception of your brand while keeping an eye on your competitors.
However, there are countless social media metrics to choose from and it is hard to determine which ones would be the most beneficial for your brand and social media strategy. Some vanity metrics are only there to make you feel good but won’t help you create a better brand strategy or achieve goals. So, take a look at these 5 important metrics to look out for when doing media monitoring.
SOCIAL MEDIA METRIC 1: Engagement Rate
When you have established your marketing strategy and started posting contents regularly, one of the things you must really measure is your engagement rate. Engagement rate indicates how well the contents that you post connect to your audience.
The more you receive likes and comments on your post, the more popular it is among your audience. And when it gets a higher rank, there’s a better chance that even more people will get to see and interact with your post. Use this metric as a key learning tool to find out what kind of posts your audience likes best.
SOCIAL MEDIA METRIC 2 : Share Of Voice
Measuring your brand’s share of voice helps determine how popular your brand is and how many people are talking about your brand. It also shows who these people are exactly and whether their message about your brand reaches many people. Having this information will help you assess your social media marketing performance and see which strategy works best.
It allows you to assess your social media marketing metrics and evaluate the effectiveness of your social media channels. Without media monitoring tools to track brand mentions, measuring the share of voice accurately can be difficult.
SOCIAL MEDIA METRIC 3 : Social Media Reach
Most brands try to be active on many social media platforms, be it Instagram, Facebook, Twitter, LinkedIn, or even TikTok because they don’t want their audience to miss out. Measuring your social media reach helps you see how many people could have seen and interacted with your post.
Rather than chasing the largest audience, focus on targeting a specific target audience that is more likely to respond to your content. This approach will lead to better customer satisfaction scores and social media engagement metrics.
SOCIAL MEDIA METRIC 4: The Most Influential Sites To Your Brand
The goal of social media presence is to reach an audience who are interested in your brand. So how can you reach them if you are not even present in the platform? And in which platform exactly is your brand frequently talked about? These are the reasons why finding the most influential sites become one of the most crucial media monitoring metrics.
SOCIAL MEDIA METRIC 5: Sentiment Analysis And Conversation Volume
Well, these two key metrics are technically separate metrics, but analyzing both at the same time will give you the whole picture of the state your brand is currently in. For example, the fact that your brand keeps getting mentioned by people on the internet does not always translate as a positive indicator. You must also assess the sentiment of these mentions and understand how people feel about your brand.
If there comes a time when you see a high number of mentions followed by a rise in negative sentiment, it is time for you to get ready to face an approaching crisis. By monitoring these customer service metrics, you can proactively address issues and improve your customer satisfaction score.
Essential Media Monitoring Metrics for Brand Success
In conclusion, focusing on the proper media metrics is essential for a successful social media strategy and effective media monitoring. Metrics such as engagement rate, share of voice, social media reach, influential platforms and sentiment analysis paired with conversation volume offer actionable insights to improve your brand’s social media performance. By focusing on these essential social media metrics, you can refine your social media strategy, enhance your social media performance and build a stronger relationship with your target audience.
